It’s cheap and easy to set up – but if your company is growing, be aware that you may quickly outgrow this price plan. If you don’t have enough volume for even one dedicated customer service agent, this may be the option for you. This tier is perfect for small companies that have low ticket volumes and are just launching their customer service operations. Tier 1: Essential – $5 per agent per month Below, we describe each price tier in detail. Overall, however, Zendesk offers good options for every budget. By contrast, Zendesk competitor Helpscout enables CSAT surveys at its $15/month level. You can’t enable customer satisfaction (CSAT) surveys below tier three, either. That makes it difficult for smaller companies to track key stats like First Response Time. Comprehensive analytics tools begin in tier three, at $49/month. Some users complain about unhelpful customer support from Zendesk in the lower-cost tiers.įurthermore, there are no analytics in lowest tier and only rudimentary analytics in the second tier. Zendesk Cons: Limited Features In Lower Tiersĭespite these benefits, Zendesk users in lower price tiers sometimes feel short-changed. These services are discussed in detail below. The “lite” versions of these add-ons are all free, which is great for companies that are just starting to build their customer service operations. In addition, Zendesk offers a variety of add-ons: Chat, a tool for integrating chat support Talk, for providing phone support and Guide, which lets you easily create a help section for your website. In the higher pricing tiers, Zendesk’s features include good analytic tools and excellent customer support. That means it has an option for almost everyone (though, unlike some competitors, it doesn’t offer a free version). Zendesk has five pricing plans, which range from $5/agent/month to $199/agent/month and up for an enterprise-level service. Zendesk is easy to set up and use, with an attractive interface that Peak Support’s agents (and other Zendesk customers) say is user-friendly and easy to navigate. Zendesk Pros: Easy to Use, With Good Options For Every Budget In future posts, we’ll provide similar reviews of some of Zendesk’s competitors, including Freshdesk and Helpscout. Helpdesk solutions – also called ticketing systems – help you organize customer queries, whether they come in by email, phone, chat, or social media manage the work of multiple agents track stats like Customer Satisfaction and much more.īelow, we provide an overview of Zendesk’s pros and cons, describe each price tier in detail, and evaluate Zendesk’s add-on services, like Chat and Talk. Zendesk is one of the most popular helpdesk software programs, and this review will help you understand why. Hooray! If you’re answering even 100 queries a week from customers, you’ll probably want helpdesk software from a company like Zendesk, Helpscout, or Freshdesk. You’ve built a successful business, and your customer base is growing every day.
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